Return and Refund Policy
Welcome to SUNS360! We are committed to offering you high-quality nicotine pouches and tobacco-free alternatives. Your satisfaction is our top priority, and we aim to provide a seamless shopping experience. Below is our comprehensive Return and Refund Policy:
Quality Concerns
Nicotine pouches are designed to have an extended shelf life, ensuring their quality over time. However, we understand that unforeseen issues can arise. If you experience any product quality concerns, please contact us immediately. Our team is ready to address your concerns and ensure you are satisfied with your purchase.
Order Discrepancies
In the rare event of an order discrepancy, such as receiving incorrect quantities or the wrong products, we guarantee your right to a corrected order or a refund. Your satisfaction is our priority, and we will work quickly to resolve any issues to meet your expectations.
Complaints and Further Assistance
For more detailed information on complaints and dispute resolution, please refer to our Terms & Conditions page. We aim for transparency and clarity in handling any concerns to ensure a positive shopping experience.
Adult Signature Requirement (ASR) Orders
Certain orders may require an Adult Signature Requirement (ASR) upon delivery. Our shipping carrier will attempt delivery three times. If delivery is unsuccessful, the package will be returned to us. In such cases, additional shipping costs will apply for reshipment. Please contact us directly to arrange for the necessary steps.
At SUNS360, we value your trust and are dedicated to providing exceptional customer service. If you have any questions or concerns not covered here, feel free to reach out to us. Thank you for choosing SUNS360 as your preferred online retailer!
At SUNS360, we value your trust and are dedicated to providing exceptional customer service. If you have any questions or concerns not covered here, feel free to reach out to us. Thank you for choosing SUNS360 as your preferred online retailer!
